Trading Terms

 

Who do we sell to ? Office Furniture Gold Coast is happy to sell their range of products to anyone in Australia, But please don't be offended if we are unable to assist with small Qty purchases due to restrictions placed on us by some of our suppliers, eg carton lots and pallet buys.

Deliveries - Office Furniture Gold Coast
 arranges and co-ordinates all its own Local area deliveries, whether a single item to a full fit out. Our trained staff will ensure you receive your product on time and hassle free. For Deliveries and Installations outside our area we will advise at the time of Quoting If we can or can not assist due to your location. If we are able to assist we will advise you who who the Carrier is and if installation is being provided who the Installation Team will be.

All our items are available for collection if you wish. 

Delivery and installation fees will be Quoted prior to you placing a order with Office Furniture Gold Coast.

All of the local area deliveries are Quoted within our trading times of 8.30am to 4.30pm Monday to Friday. Deliveries outside our area could take place after hours due to carrier times in your area but these times will be advised prior to delivery to you.

Order Quantity, Office Furniture Gold Coast Reserves the right to restrict the Sale of some products in small Quantaties due to restrictions placed on us by some of our external suppliers, reasons that effect small quantities are Minimum Buy, Pallet lots and Stack lots. These are pre packed items which we can only purchase in the set Quantaties as sold to us. We will advise which products are affected by this when you are in our Showroom or by return email when we are asked to Quote.

For small orders outside our Carriers delivery area the Customer may have to arrange the transport and associated freight costs.

Trading Terms, Our Trading Terms are very simple, 50% Deposit with order and the Balance the day prior to Delivery and Installation. If you are collecting your items then you can do your Balance payment at the time you collect your goods.

We only run accounts for Govenment entities and pre Approved Private Sector Companies.

We accept the following forms of payment. EFT, EFPOS and payment by Credit Cards, Visa, Mastercard and Amex (Credit card Fees apply)

Returns Policy, Any Item that has been Custom made cannot be returned once delivered to the customer. Custom made items that are cancelled once production has commenced will incur all costs associated at the time of cancellation. Fabric, Vinyl and Leather Upholstery covers cannot be cancelled once ordered and received into our workshop. For stock items out of our warehouses that require assembly these items cannot be returned. For stock items that do not require assembly a restocking fee of 25% applies along with any associated freight costs if approved by Management.

Warranty Claims, Warranties are provided by suppliers to Office Furniture Gold Coast and these terms and conditions will be adhered to. All claims that the customer feels are a warranty issue must firstly be advised to Office Furniture Gold Coast by either a phone call or in writing with as much detail as possible along with any pictures to accompany your claim.

Office Furniture Gold Coast will then contact you to discuss the situation. Note any Warranty work or replacements do noes does not cover freight and Labour charges to and from Office Furniture Gold Coast to the Clients location. All Responses from Office Furniture Gold Coast will be detailed in a written reply detailing any works, replacements and costs associated with the claim.

Upholstery Fabric, Leather and Vinyl materials and are not covered in the item Warranty, If the covering used does have a Warranty we will advise on your Quotation what the specific Warranty period it is.

Office Furniture Gold Coast will provide Clients with information Specific to products requested and the application, based on Information provided by the Client. It is the Clients ultimate responsibillity to ensure the products selected are " Fit for Purpose".

PRODUCT MENU

NEW RELEASES

Established 1992quality guarantee Quality Products Guaranteed  Contact us for a Quote